Our Painting Service Warranty

THE PROMISE

ImageWorks Painting, Inc. (“Contractor”) warrants that all labor for work covered by the original contract and completed in accordance with the job specifications will be free from defects in workmanship for a period of three (3) years from the original invoice date. If a defect in workmanship appears within this period, Contractor will provide the labor necessary to correct the specific affected area at no further cost to the Owner.

HOW TO OBTAIN SERVICE

For warranty service, the Owner must provide written notice of the defect within thirty (30) days of discovery. Please contact us via:

• Phone: 724-898-2446
• Email: info@imageworkspainting.com

VALIDITY & CONDITIONS

For this warranty to be valid, the following conditions must be met:

• The contract price must be paid in full.
• The Owner must maintain and present a copy of the original contract and proof of payment.
• The Owner must provide the Contractor access to the property and any necessary utilities.
• Material Costs: As per industry standard, while Contractor provides the labor for repairs, the Owner is responsible for the cost of all materials (paint, stain, and supplies) required to perform the warranty work.

SPECIFIC EXCLUSIONS

This limited warranty does not cover:

• Horizontal Surfaces: Any surface that allows water to collect or "pond," including but not limited to decks, porch floors, stairs, railings, and window sills.
• Prior Coatings: Peeling, blistering, or chipping of any layers of paint or primer that existed prior to the work performed by Contractor. Contractor is not responsible for the failure of the bond between previous coatings and the substrate.
• Environmental & Natural Factors: Damage caused by mold, mildew, tannic acid bleed-through from wood, efflorescence on masonry, or moisture content within the substrate (including lack of a moisture barrier).
• Structural Issues: Damage resulting from settling, structural movement, architectural design flaws, water leaks (internal or external), or subsurface oil issues.
• External Damage: Wear and tear, abrasion, mechanical damage, abuse, vandalism, or damage resulting from the use of chemicals or abrasive cleaning agents.
• Manufacturers’ Defects: Any failure or defect attributable to the manufacturers or suppliers of the materials used.
• Acts of God: Damage caused by fire, flood, hail, extreme weather conditions, or other "Acts of God" beyond the control of the Contractor.
• Specialized Equipment: The costs associated with the rental and use of scaffolding and/or aerial lift equipment required to reach repair areas are the responsibility of the Owner.

STANDARD OF INSPECTION

Defects shall be determined in accordance with PDCA (Painting and Decorating Contractors of America) Industry Standards. A defect is considered valid only if it is visible from a distance of six (6) feet at no more than a 45⁰ angle and under normal lighting conditions.

LEGAL TERMS & LIMITATIONS

Repairs under this limited warranty will be performed only on the specific areas where the failure has occurred and only to the level of surface preparation described in the original contract. THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE BY THE CONTRACTOR AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Contractor shall not be liable for incidental or consequential damages. This warranty applies only to the original purchaser named on the contract and is non-transferable.